Everything that governs how HireAcreator, our creators, and our clients work together. Please read carefully — by using the platform, you agree to the terms below.
Last updated: February 2026
Escrow keeps money safe until the client approves delivery. This policy explains when and how refunds happen.
If a client cancels a project before the creator has begun work (typically within 24 hours of payment), the full amount is refunded to the client's original payment method within 5–7 working days.
If work has partially started, the client and creator should negotiate a fair partial payment via the in-app chat. If both parties agree, our team splits the escrow accordingly. If they cannot agree, either party can raise a dispute (see §4).
If delivered work materially fails to meet the agreed brief, the client must reject delivery within 5 days and request revisions in-app. If revisions are refused or repeatedly unsatisfactory, the client can raise a dispute for a full or partial refund.
Creator subscriptions (Pro / Elite) can be cancelled anytime from the dashboard. Cancellation stops future renewals; the current paid month remains active. No pro-rated refunds are provided for partially-used months.
Email billing@hireacreator.in with your invoice ID; verified duplicate charges are refunded within 5–7 working days.
Nothing in this policy affects statutory consumer-protection rights available under Indian law.